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Building Supervisor

This position is responsible for overall building supervision, acting as a liaison between members and staff departments.  The position handles facility, member and staff problems, incidents and/or concerns, secures the facility and provides front line support to staff and members.  Assists the Welcome Center, including conducting tours as needed.

ESSENTIAL FUNCTIONS:

  • Represent the YMCA in a positive manner, always greet members and take the opportunity to build relationships.
  • Show interest in member suggestions or concerns and respond promptly.
  • Serve as liaison between members and program directors.
  • Circulate throughout the entire building, including appropriate bathrooms and locker rooms, locking doors and checking for any security or safety issues.
  • Be alert to safety factors and potential hazards, correcting them when possible; report any safety or hazard issues to appropriate director and maintenance
  • Handle any issues, first aid, and building emergencies.
  • Document incidents and forward incident report forms to Member Services Operations Manager (regarding members or guests) or Human Resources Administrator (regarding staff) as well as appropriate department heads.
  • Review all daily events and facility schedule, ensuring room set-up.Assist with set-up, if necessary.
  • Provide tours when necessary.
  • Become knowledgeable in every aspect of the YMCA.
  • Help answer and direct phone calls when necessary.
  • Keep the desk/reception area clean and orderly.
  • Attend all staff meetings and special events.
Hours are Monday - Friday, 4:40am - 8am and 8pm - 11pm
                  Saturday, 5:30am - 8am
                   Sunday, 6:45am - 10am 

QUALIFICATIONS:

  • Prior customer service experience
  • Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, and community leaders.
  • Ability to effectively communicate and problem-solve.
  • Ability to respond to safety and emergency situations.
  • Excellent verbal communication skills, friendly and positive disposition
  • Basic computer and phone skills.
EOE
Notice to All Applicants